FAQ

Technical & Installation

When I install on a Mac I get an error that says “Phoenix can’t be opened because it is from an unidentified developer.” What’s up with that?

Click on the OK button.

Ctrl+click (right click) on the Phoenix 4 and select Open from the context menu.

In the next window click Open and you will be in business. After you do this once you will not have to do it again.

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Is the trial version full featured?

Printing is the only feature that is disabled in the trial version.

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What database does Phoenix Project Manager use?

NONE! Phoenix uses a custom XML file type that saves all of your data in a single file. No need to hassle with installing or maintaining a database and sharing files is easy.

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Can I extend my trial version?

Yes. If your trial version has expired, open Phoenix click the “Activate By Phone” button and email us the request code. We will send you back an activation code and you will be ready to go.

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Where is my product key?

Your product key was sent to you at the time of purchase to the email address you provided. If you cannot locate the email you can log in to your customer dashboard on the phoenixcpm.com website and retrieve you key there.

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I forgot my phoenixcpm.com log in info, What do I do?

When you go to login you can click the “forgot password” link and we will email you to reset it. If you have trouble you can contact us and we will assist you.

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